Frequently Asked Questions – FAQ
Below you can find the answer to the most frequently asked questions from our guests.
What time is check-in / out?
Check-in is available starting from 3pm and check-out by 12pm (noon).
Late check-out is available upon request and availability, the related fee ap
plies. Please contact our Booking Dept. for information and quotation.
Can I check-in late on the day of arrival?
Our Reception Team is at your complete disposal 24 hours, even in case of late arrival we wait to warmly welcome you at any time.
Is the access to the beach included in my room rate?
The Augustus Beach Club is proudly part of the Augustus Hotel & Resort and one of the most exclusive beach clubs in the Versilia coast at the same time. It means that the access to our club is not reserved only to the hotel guests of Augustus and Hermitage Resort. Our luxury cabanas are sold separately from our rooms and villas (not included). Should you wish to secure best cabana for your stay, please contact our Booking Dept. for availabilities and rates or visit the web site www.augustusbeachclub.com
Is the Fitness area included in my room rate?
Our equipped Fitness area close to the swimming pool is at your complete disposal for your daily session of training, with our compliments.
Does the Hotel have a parking lot?
The hotel features a free unguarded outdoor parking area.
Can I add an extra bed in my room?
The more, the merrier. If you’d like to add an extra bed or cot (under two years) in your room or suite, we’ll be happy to arrange this from the Double Classic Room and higher categories (Basic double only for maximum 2 people). The related fee applies, please contact our Booking Dept. for information and quotation.
What do you offer for children?
We have a entertainment program for children starting from June 2nd until September 11th which will be held in the morning at the Hotel Hermitage and in the afternoon at the Augustus Beach Club.
Do the resort and beach club allow pets?
We welcome your 4-paws friend with pleasure, providing a special welcome kit and a tailored dog’s menu to make its stay as comfortable as possible. The fee for its hospitality is EUR 15 per night.
Dogs are welcome at the Augustus Beach Club, staying with you within the cabana perimeter, but we kindly ask that not to bring them with you when attending our restaurants, bar and SPA.
We kindly invite you to read carefully our pet agreement.
Does the Hotel have a shuttle service?
The free shuttle service is available every day to reach the Augustus Beach Club and the centre of Forte dei Marmi. The time schedule is exposed at the reception.
Does the Hotel have a Concierge service?
The Concierge service is available to help you plan your stay and make it more comfortable: general information, bookings for museums, theatre, restaurants, car rental with or without a driver, bicycle hire, baby sitting, newspaper and many other services can be arranged at client’s request.
Can I arrive later / depart earlier than the expected booking dates?
We understand that plans can change. If you’ll be arriving or leaving the hotel differently from the booking dates, the related penalty will be charged as per the booking conditions mentioned in booking confirmation.
Do you have any outdoor activities?
Yes, we have a fantastic vegetable garden where you can directly choose the products that our Chef will be happy to cook for you and discover the secret of the farm.
Are there bicycles available for hotel guests?
The most typical way to move around in Forte dei Marmi is indisputably by bicycle, and our Concierge is delighted to arrange the rent of bikes and rickshaw for the duration of your stay, have it delivered and picked up directly at the resort, easily charging the related cost on the final room bill. Please contact us for information and reservation concierge@albergohermitage.it
Can you arrange tours and tastings?
Of course, you can contact our Concierge directly at the following e-mail address concierge@albergohermitage.it
What are the accepted payment methods?
We accept American Express, MasterCard, VISA, JCB, UnionPay and Bancomat.
Payments made by wire transfer are accepted only upon approval and based on scheduled terms.
Payments by cheque are not accepted.
According to the current regulation, payments by cash are accepted by European and Non-European citizens up to the maximum of EUR 14,999.99 (except for Italian citizens and/or people resident in Italy, limit EUR 4,999.00)
Is tax included?
10% VAT is included in the daily rate of your room or villa.
The city tax to be paid on the spot is not included in the rate. The cost per person is € 3,00 per night for the first 5 consecutive nights in the period between June 1st until September 15th. City tax is waived for children until 15 years old.
Is there a safe in the rooms?
All rooms have a safe inside the room.
Has the Hotel a Laundry and ironing service?
Laundry service is guaranteed every day. Standard service with collection of the garments within 10.00 am from the maid and delivery the following day. The same-day express service is also available with a supplement, always with collection of the garments by 10.00 am. The express ironing service is guaranteed every day from 9 am to 3 pm. Dry cleaning service is not available on Sundays and holidays. Saturday deliveries will be returned on Monday.
Is it possible to book half board?
Yes of course, the “Greenery” restaurant will gladly welcome you for dinner. Half board can only be booked for dinner, 3 courses, drinks not included at a cost of € 50.00 per person (children 2 to 11 years € 30.00), free infants. At lunch and during the whole afternoon you can taste our hot and cold snacks served on the Terrace at the Bar area beside the swimming-pool.
Does the Hotel have an elevator?
All the rooms of the on the upper floors of the Resort are reachable by elevator.
What is the photography policy?
Please note that unplanned and unauthorized professional photoshoots or video shoots in the hotel public spaces or outlets are not permitted.
